Proactive monitoring
Visibility into device and network health helps us identify issues and coordinate the next steps before small problems become bigger interruptions.
MANAGED IT / JACKSONVILLE
Managed IT Services for Jacksonville Businesses
One team to coordinate the technology your business relies on. Less chasing providers. More confidence in the work ahead.
Book an IT ConsultationCONNECTED BY DESIGNJAX / FL
JAX IT COREONE ACCOUNTABLE PARTNERYour technology. Working together.•••
THE WAY WE WORK
IT operations, with clear ownership.
Your business runs on a connected set of people, devices, software and providers. We help keep that environment organized, maintained and aligned with how you work. We start by understanding your current systems and agree on responsibilities, priorities and services before onboarding. Your plan defines what is monitored, what support is included and how additional work is handled.
Endpoint management
Maintain an inventory of business devices, review their condition and coordinate changes throughout their lifecycle.
User support & lifecycle
Give people a clear route for help. Coordinate onboarding, access changes and offboarding so technology follows staffing changes.
Patching & maintenance
Review operating system and application updates, prioritize by risk and plan deployment around the impact on your work.
Microsoft 365 & security
Coordinate administration, identity and protection with your broader IT environment. Tenant management and additional security services are scoped to your needs.
Networks & backups
Monitor agreed network systems and backup services, investigate issues and make sure recovery needs are part of the conversation.
Vendor coordination
Keep internet, software, voice and other providers connected to an accountable point of contact.
Technology strategy
Regular IT Strategy Sync conversations connect upcoming projects, equipment needs and technology spend to your business priorities.
A defined scope
Choose a starting plan, then agree on support, locations, systems and optional services. No assumptions about what is included.
A PLAN THAT FITS
Compare Managed IT PlansThe right support. Room to grow.
Three starting points. A recommendation built around your business.
01MONTHLY / PER USER
Blueprint
Essential technology protection.
A practical foundation for protecting your Microsoft 365 data.
- Microsoft 365 Backup
- Microsoft 365 Email Archiving
- Discounted Consulting Rate
02MONTHLY / PER USER
Enhanced
Proactive IT management.
More visibility into the systems your team relies on every day.
- Endpoint Monitoring
- Endpoint Patch Monitoring
- Networking Monitoring
03MONTHLY / PER USER
Ultimate
Your complete technology partner.
Broader coordination, staff awareness and ongoing technology planning.
- Vendor Management
- Cyber Security Training
- Endpoint Monitoring
Flexible monthly service. Minimum 5 users; one-time setup fees apply. Recommendations and scope depend on your requirements. Microsoft 365 management and other add-ons are scoped separately.
HOW WE WORK
A clear path to better IT.
- 01
Discover
Understand your people, systems and priorities.
- 02
Stabilize
Address the issues getting in the way of work.
- 03
Secure
Put the right protections in place.
- 04
Manage
Look after the day-to-day details.
- 05
Improve
Keep your technology moving with your business.
GOOD QUESTIONS
A little clarity goes a long way.
Here’s what businesses usually ask before we get started.
What is managed IT?
Managed IT gives your business an ongoing partner for technology operations. We coordinate monitoring, maintenance, security and planning, with services defined in your agreement.
Do you work onsite?
Yes. We are based in Jacksonville and provide both remote and onsite service. We use remote support when it is efficient and arrange onsite work when your environment needs it.
Do you support Microsoft 365?
Yes. We manage Microsoft 365 administration, licensing, users, collaboration, identity and security. Backup and email archiving are included in our existing managed IT plans; tenant management is scoped separately.
Do I need a long-term contract?
We offer flexible monthly service rather than requiring long-term lock-in. Your proposal explains the scope, setup fees, billing and cancellation terms before you commit.
Can you work with an existing internal IT person?
Yes. Co-managed IT complements your internal team. We agree on responsibilities so your team can keep control while getting help with specific systems, projects or ongoing operations.
What size businesses do you support?
We work with small and midsize businesses. Our current managed IT plans start at five users. We recommend a scope based on your people, locations and technology needs.
Do you provide cybersecurity services?
Yes. We address identity, email, endpoints, networks, patching, backups and employee awareness. We recommend security controls based on your environment and include the agreed services in your scope.
Do you support businesses outside Jacksonville?
Remote service can support businesses outside Jacksonville. Onsite availability depends on your location and requirements; we will discuss coverage during your consultation.
LET’S TALK TECHNOLOGY
Let’s make your IT easier.
Tell us what’s working, what’s frustrating your team and where your business is headed. We’ll help determine what needs to change.